Every order placed with The Supplement Edit is carefully picked, packed and prepared with the attention to detail it deserves. We aim to dispatch all orders within one business day; however, during promotional events and periods of exceptionally high demand, additional processing time may be required to ensure every parcel meets our quality standards before leaving our warehouse.
Once your order has been dispatched, delivery is managed by Australia Post. While shipping timeframes are outside of our control, our Customer Care team is always available to assist with any delivery enquiries and will gladly support you in tracking your parcel or resolving any shipping concerns.
If you require assistance with your delivery or have any shipping enquiries, please reach out to our Customer Care Team on the below email:
hello@thesupplementedit.com.au
Monday to Friday | 8:00am – 4:00pm
Shipping Partner
The Supplement Edit partners with Australia Post to deliver orders Australia-wide, offering both Standard and Express shipping options.
Australia Post delivers to residential and business addresses, apartments, PO Boxes, Parcel Lockers and many remote locations across Australia.
Order Processing
Every order at The Supplement Edit is thoughtfully prepared with exceptional care and attention to detail. From the moment your order is placed, our team carefully picks, packs and prepares each parcel to ensure it arrives exactly as intended.
We aim to process and dispatch all orders within 24 business hours, so your favourites are on their way to you as quickly as possible.
During promotional events, product launches and other periods of exceptionally high demand, our warehouse team may require a little additional time to carefully prepare each order. If this occurs, we'll always endeavour to keep you informed every step of the way.
Orders are processed on business days only. Orders placed over weekends or Victorian public holidays will be carefully prepared and dispatched as soon as possible on the next business day.
Sale Periods
During promotional events and peak shopping periods, our warehouse team may require a little additional time to carefully prepare and dispatch your order.
During these busy periods, our team is working behind the scenes to carefully prepare every parcel with the same attention to detail we pride ourselves on. While dispatch may take a little longer than usual, we never compromise on the care that goes into each order.
Once your parcel has been collected by Australia Post, delivery timeframes are managed within their network. If you ever have a question about your delivery, our Customer Care team is always here to assist and will gladly help wherever we can.
Delivery Timeframes
Australia
Standard Shipping
Estimated delivery within 2–6 business days from dispatch.*
Express Shipping
Estimated delivery within 1–3 business days from dispatch.*
*Australia Post delivery estimates may vary depending on your location, network congestion and seasonal demand. Delivery timeframes are estimates only and cannot be guaranteed.
Delivery estimates are based on business days and exclude weekends and public holidays. Deliveries to regional and remote areas may require additional transit time.
New Zealand
Standard Shipping
Estimated delivery within 6–10 business days.
Express Shipping
Estimated delivery within 2–4 business days.
The following optional delivery services are available during checkout:
- Signature on Delivery (+$5 NZD)
- Transit Cover (Insurance) (+3% of order value)
All New Zealand orders include full parcel tracking.
Shipping Rates
Australia
Orders under $150 AUD
- Standard Shipping — $10.00 AUD
- Express Shipping — $15.95 AUD
Orders over $150 AUD receive complimentary Standard Shipping.
New Zealand
Parcels up to 2kg
- Standard Shipping — $27.96 NZD
- Express Shipping — $39.15 NZD
Order Tracking
The moment your order leaves our warehouse, we'll send you a shipping confirmation email containing your Australia Post tracking details.
From there, you'll be able to follow your parcel's journey, view estimated delivery updates and manage your delivery preferences through the Australia Post App or your MyPost account.
Please allow up to 24 hours for your tracking information to begin updating after dispatch.
If your tracking hasn't updated as expected or something doesn't look quite right, please don't hesitate to reach out. Our Customer Care team is always happy to help investigate and keep you informed until your order arrives safely.
Shipping Protection
Shipping Protection is an optional service available during checkout, designed to provide additional peace of mind while your parcel is in transit.
Where Shipping Protection has been selected, your order is covered in the event it is lost, damaged or stolen prior to being successfully delivered by the courier.
Once a parcel has been successfully delivered, Shipping Protection ceases. Where Authority to Leave (ATL) has been authorised either during checkout or directly with Australia Post, delivery will be deemed complete once the parcel has been left at the nominated address.
The Supplement Edit cannot accept responsibility for parcels that are lost or stolen after a successful ATL delivery has been completed.
Proof of delivery, including courier delivery confirmation where available, can be provided upon request.
Should you experience any issues with your delivery while your parcel remains in transit, please contact our Customer Care team and we will gladly assist with the claims process.
Authority to Leave (ATL)
Authority to Leave (ATL) is available during checkout for customers who would prefer their parcel to be left unattended if no one is available to receive the delivery.
By selecting ATL, you authorise Australia Post to leave your parcel at the delivery address without obtaining a signature.
Once your parcel has been delivered and recorded as "Left in a Safe Place" or "Delivered" by Australia Post, responsibility for the parcel transfers to the recipient.
The Supplement Edit is not responsible for any loss, theft or damage occurring after a parcel has been successfully delivered under an Authority to Leave request.
If you would prefer additional security for your delivery, we recommend selecting a delivery option that requires a signature upon arrival.
Should you wish to remove an ATL request after placing your order, please contact our Customer Care team as soon as possible at hello@thesupplementedit.com.au. While we will do our best to assist, changes cannot be guaranteed once your parcel has entered the Australia Post network.
Attempted Deliveries (Signature Required)
Where a signature is required and no one is available to accept delivery, Australia Post may redirect your parcel to your nearest participating Post Office or Parcel Locker for collection.
Collection details will be provided by Australia Post via email, SMS, the Australia Post App or a collection card left at your delivery address.
Order Issues
Your experience with The Supplement Edit is important to us. If something isn't quite right with your order, please let our Customer Care team know within five (5) business days of receiving your parcel so we can investigate promptly and work towards the best possible resolution.
Our team is committed to providing thoughtful, personalised support and will always do everything we can to assist. To ensure we're able to investigate effectively with our shipping partners and suppliers, we kindly ask that any concerns are raised within this timeframe. While we'll always endeavour to help, enquiries received after five (5) business days may limit the resolution options available.