We're Here to Help

We want you to shop with complete confidence at The Supplement Edit. While we take great care in preparing every parcel, we understand that occasionally an order may not arrive exactly as expected.

If you have any concerns with your order, we kindly ask that you contact our Customer Care team within five (5) business days of receiving your parcel. This allows us to investigate promptly and work towards the most appropriate resolution.

Every return and refund request is carefully reviewed on a case-by-case basis, with a focus on providing a fair outcome in accordance with our Returns Policy.

Change of Mind Returns

We appreciate that circumstances can change after placing an order.

If you've changed your mind about a purchase, we may accept a return within seven (7) days of the original purchase date.

To be eligible for a Change of Mind return, products must:

• Be unused, unopened and in their original condition.
• Include all original packaging, seals and labels.
• Be accompanied by proof of purchase, such as your order number or receipt.

Please note that return shipping costs for Change of Mind returns are the responsibility of the customer.

Items Not Eligible for Change of Mind Returns

For hygiene, food safety and product integrity reasons, we are unable to accept Change of Mind returns for:

• Perishable food and beverage products.
• Gift Cards.
• Selected health and personal care items, including towels and accessories.
• Sale and clearance items.*

* Unfortunately sale or clearance items cannot be refunded outside of the Australian Consumer Laws.

Please Note: All postage charges that incur with change of mind returns is at your expense. 

Unsatisfactory Product Experience

We understand that not every product is the right fit for every individual.

If you're dissatisfied with the taste or overall experience of a product, we may offer an exchange or store credit where:

• The product has been opened with no more than five (5) scoops or servings used.
• Your request is made within seven (7) days of receiving your order.
• Proof of purchase is provided.

Each request is assessed individually, and our team will work with you to find the most suitable outcome.

Faulty, Damaged or Incorrect Products

We take great care in preparing every order, however if your order arrives damaged, faulty or incorrect, we're here to make it right.

Depending on the circumstances, we may offer a replacement, exchange, store credit or refund.

Examples may include:

• Products received with damaged packaging.
• Products missing their manufacturer safety seal.
• Products that have clumped or hardened within 30 days of purchase.
• Incorrect items supplied.

Please contact our Customer Care team as soon as possible, and where applicable within 30 days of purchase, together with your proof of purchase.

To help us assess your request as quickly as possible, we may ask you to provide photographs of the product and packaging. In some circumstances, we may also consult with the manufacturer or supplier before determining the most appropriate resolution.

How to Lodge a Return

To request a return, simply email our Customer Care team at:

hello@thesupplementedit.com.au

Please include:

• Your full name.
• Your order number or proof of purchase.
• A brief description of your request.
• Photographs of the product if your request relates to damage, defects or an incorrect item.

In some cases, we may involve the manufacturer or supplier.

Returning Your Item

Once your return request has been approved, our Customer Care team will provide you with detailed instructions on how to return your item.

To help ensure your return reaches us safely, please package your item securely and include the following details inside your parcel:

• Full Name
• Order Number

We also recommend obtaining proof of postage when lodging your return. While this is provided free of charge by Australia Post, it serves as confirmation that your parcel has been accepted for transit and may assist in the unlikely event that it is delayed or lost during delivery.

Refunds

Once your return has been received and inspected, our team will notify you via email of the outcome.

If your refund is approved, it will be processed back to your original payment method. Refunds are typically processed within 2–3 business days, however processing times may vary depending on your financial institution.

Late or Missing Refunds

If you haven't received your refund after receiving confirmation from us, we recommend:

1. Checking your bank account again.
2. Contacting your credit card provider or financial institution, as refunds can take several business days to appear depending on their processing times.

If you've completed these steps and still haven't received your refund, please contact our Customer Care team at hello@thesupplementedit.com.au, and we'll be happy to assist.